What is personal information?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers, date of birth, credit card/payment details, personal information in surveys, testimonials, complaints, and other associated personal information. This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website and from third parties.
Why we collect personal information?
We mainly collect personal information to enable us to provide services or deliver products to you, to complete transactions with you or on your behalf and/or to better understand your requirements and preferences. If you choose not to provide personal information, we may not be able to provide you with the assistance you require. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time; all you need to do is let us know. When we collect personal information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
How we collection personal information?
Personal information may be obtained in many ways including, but not limited to; interviews, correspondence, by telephone and facsimile, by email, via our website, through placement of an order or enquiry, surveys, promotions, events, sponsorships, and from third parties. We may collect sensitive information where you have consented to the collection of such information or where collection is authorised by law. We will generally collect personal information from you directly however we may from time to time, collect personal information about you from third parties such as your friends, sponsors, alliances or from rented lists as stated above. Where we collect personal information either directly from you or from a third party, we will take reasonable steps to inform you, upon the collection of such personal information or at a reasonable time thereafter, of our contact details, the purpose for which the personal information has been collected and any other matters required by the Privacy laws.
Other personal information we collect
As a user of the website, we may also collect cookies and other session variables relating to your use of the website. A cookie is a small amount of information sent from a web server to your computer. This information does not personally identify you, but it does tell if you select a product and put it in your shopping basket, but do not complete the transaction. However, we do not know your personal identity, unless you have previously registered with us. With most Internet browsers, users can erase cookies from their computer’s hard drive, block all cookies, or receive a warning before a cookie is stored. However, some parts of the website may not function fully for users that disallow cookies.
We take steps to protect personal information you send to us through the website, such as the use of encryption technology. The encryption process automatically encrypts, or scrambles all of your information when you send it to us, providing strong protection from others who may try to access your information.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will be used by us only:
- for the primary purpose for which it was obtained;
- for a secondary purpose that is directly related to the primary purpose;
- with your consent; or where required or authorised by law.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take all reasonable steps to ensure that you are made aware of the information provided to us by such third party.
Disclosure of Personal Information
Your personal information may be disclosed in a number of circumstances including the following:
- third parties where you consent to the use or disclosure; and
- where required or authorised by law.
Security of Personal Information
Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information. However, most of the personal information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
NPP 6 provides you with the right to access the personal information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please make out your request to us in writing. FYF will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your personal information. In order to protect your personal information we may require identification from you before releasing such information.
Maintaining the Quality of your Personal Information
It is an important part of providing our services to you that your personal information is up to date. NPP 3 provides that we take reasonable steps to make sure that your personal information is accurate, complete and up-to-date. It is important that you advise us at the earliest opportunity of any changes to your personal information so that our records can be updated.